Sent: 21 May 2019 14:31
To: [email protected]
Subject: Re: Case no. 1904-SN-05558
List of what Brussels Airlines owe me, Jonny Scott Blair for the TEN week theft of my luggage. Due to the nature of this offence, the airline will also be charged an additional 5% interest on all costs incurred.
Electrical Equipment
Power adapter for laptop – $10
Connector for African sockets – $5
Clothes and equipment
AFC Bournemouth football shirt – $45
Northern Ireland football shirt limited edition – $70
Rare Monster Punk t-shirt – $100
Rare Zombie Punk t-shirt – $100
Cover for my backpack (which was also later rain damaged) – $10
Blanket for cold weather – $10
Tracksuit bottoms – $20
Shorts – $10
Swimming trunks – $10
Denim shorts – $20
Boxer shorts x 6 – $15
Socks x 6 – $12
Pillow – $5
Torch – $15
Waterproof jacket – $55
Poncho – $2
Baseball cap (limited edition Saudi Arabian tour) – $10
Thermal hat – $5
(Not claimed for – other shirts, jackets and t-shirts to a value for approx. $150 )
SUB TOTAL – $ 514
Food and drink
2 bottles of European water (unavailable in Africa) – $5
1 bottle of Tymbark (unavailable in Africa) – $5
2 x Roger chocolate bars (unavailable in Africa) – $5
SUB TOTAL – $15
Toiletries and pharmaceutical products
Insect repellent – $10
Anti mosquito tablets – $5
Anti malaria tablets – $20
Deodorant – $5
Soap and shampoo – $4
Razors and shaving foam – $4
Men’s facial cream – $4
First aid box including bandages and cream – $30
Facial wipes – $4
Toothpaste – $3
Toothbrush – $3
SUB TOTAL – $92
Damages and items that I had to sell
Samsung mobile phone – $500
Rain damage for backpack – $10
SUB TOTAL – $510
Trauma, stress, phone calls, psychiatrist appointments, suicide notes, sleepless nights, time wasted on emails, frustration all related to the theft of the backpack by Brussels Airlines – $500
Petrol money from customer to collect HIS OWN backpack from the airport – $40
YOU NASTY PEOPLE
Total bill before interest – $1,671
Interest accrued – $83.55
TOTAL BILL OWED – $ 1,754.55
I have full copies of photos (130 files), receipts and all documents related to your theft and will not hesitate to report you to the police if this is not paid ASAP.
I look forward to hearing from you.
Sent: 21 May 2019 10:03
To: [email protected]
Subject: Case no. 1904-SN-05558
Dear Mr. Blair,
Thank you for your email.
Please allow me to apologise on behalf of Brussels Airlines for the delay of your luggage. I completely understand your disappointment and hope you will accept my sincere apologies on behalf of Brussels Airlines.
To further handle your claim, I kindly request if you could send me the receipts of purchases made due to the delay of your luggage.
Once I have received this information, I will complete your file and get back in touch with you with my decision.
I kindly await your confirmation upon receipt of this email.
Raewyn Jones
Customer Relations agent | Customer Relations
________________________________________________
b.house | Brussels Airport | Airport bld 26 box 1a.4 | General Aviation – Ringbaan | B-1831 Diegem | Belgium
phone: +32 2 723 85 70
www.brusselsairlines.com